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May Day Sessions are BACK!

May 1, 2024 Business Building by Kelly Leave a Comment

I haven’t done this for awhile but I am (re)introducing the May Day sessions for just the next 31 days and I’m so excited!

What’s a May Day Session?

These are 4 hour coaching sessions which focus in on one area of your business that needs a little love. Or a lot of love. Most often held on zoom, we meet to dig into the aspects of your business that are waking you up in the middle of the night with that nagging sensation that something needs to happen before you’re screaming Mayday! Mayday!

What can we work on? 

Most folks come in with a really clear idea of what’s not working or what they want to create. Every session is different and it all depends on what you need. Here are a few examples:

  • One client needed to get more eyes on her content to generate leads. We discussed a media outreach strategy, made real time changes to home page copy and generated social media topics that would stand out from the mainstream. The result was a post that went viral and attracted more ideal clients to follow and engage.
  • Another client was growing their agency, fast, and needed an employee manual that laid out expectations. Never having one before, he hired me to build it from scratch. 4 hours later we had nearly 80 pages that detailed everything from how to sign up for health insurance to getting your company t-shirt. The client went on to edit the final draft and review with an attorney.
  • Fall is a popular time to launch products and programs but it’s preceded by long summer months so one client booked a session to plan out their entire launch in May for the following September. We got clear on what was essential, unnecessary and ‘would be nice’ to have during the launch and then built the entire project plan in Asana. We set deadlines, assigned tasks to her team and even booked work time on her calendar for the next 5 months, taking a huge load of stress off her shoulders.

These sessions are so much fun for me! I love being able to address a concern that’s been on your mind and build simple and effective systems to plan the path forward.

Why might my business need a May Day Session? 

Booking a session is giving your business some TLC in an area which might have been neglected because you’re busy tending to other parts of the business.

For example, I bet you do things every day to keep your home tidy. You take out the trash, wash dishes, do laundry, sweep, etc. But very few people are daily cleaning their baseboards, dusting ceiling fans or scrubbing their ovens. These are tasks that need to be done occasionally but may not be the most present at the front of your mind.

Think of the May Day Session like bringing in a professional cleaner once a year. Spring Cleaning for your business. When you let a professional do the hard and sometimes grimy work, you can refocus on other things that need your attention.

Where did this come from? 

Let me tell you about the very first client who booked a May Day session… in January. It had been about 4 years since I’d had a proper vacation without work involved and I had booked a trip to Cabo San Lucas Mexico. I was going to snorkel, sun on the beach, go shopping and see the whales that had migrated south.

Then, 17 days before my flight left I got a call from a former client who needed my help. He was launching a new program, one that had been on his mind for years and was finally happening. And he needed the systems and organization that I bring to a business now.

I told him, plainly, that I was leaving town in 17 days and I would not work past that time, if he wanted to bring me in that was all the time we had. He agreed and we got to work.

Our initial session went so well that he continued to extend our time, from working on the strategy and design all the way to sales strategy, customer service and working through the close of cart to get the right people in the program. We lived nearby so were also able to do some of the work in person. The day before I left for Mexico, he handed me a check for the balance of our agreement and put in the subject line: for getting my dreams off the ground.

What’s the investment? 

First up, the process. When you book it begins with a 30-60 min strategy call where we discuss what the session will focus on and detail what to bring. This allows us to hit the ground running and ensures I have temporary access to any content, sites or files that we’ll need. You book the 4 hour block and we meet on zoom, you can invite team members to attend or we can be one-on-one and, if requested, we can easily record it all in zoom for you. You’ll leave the session with the clear next steps for anything beyond what we accomplish during the session. I’m a big fan of just doing it so we might write social media copy or detail the launch plan in your Asana account, while on the call. Then, a few weeks later I’ll check in to see how things are going and if there’s been any friction to work through. The total investment is a one time payment of $750 (USD).

What if I want to learn more? 

If you’re curious and want to book a call to discuss details and find out if it’s right for you and your business, simply email me at kelly (at) kellyazevedo.com and put May Day in the subject line. Then we can get on the phone for a no pressure discussion about May Day and if it’s a good fit. This offer expires on May 31st so if you’re interested, reach out now. Sessions do not need to happen in May, they’re available until September 1, 2024.

Money & Metrics

March 31, 2022 Uncategorized by Kelly Leave a Comment

It’s a weird side effect of loving systems to be enthralled with money & metrics in a business setting. For me, it’s the proof that the work done in a business with both strategy and processes can pay off in big ways.

It’s one of the reasons I hate results like “more confidence” and “feel better” when I really want to know if a strategy added more followers, sold more units, retained more sales and created more upsells.

So let’s talk about metrics and why most entrepreneurs are not connecting this nerdy look at the numbers with their income.

 Continue Reading →

The Power of Discernment

February 7, 2022 Personal Development by Kelly Leave a Comment

One of the most powerful benefits of private coaching / consulting / mentorship is that you can really engage in the dynamics of nuance. If I’m recording a public facing video on a topic there are a lot of “consider trying” and “if you do x, try y” because, by the nature of the platform, you’re talking to people from a variety of industries, with different objectives and a wide array of experience.

But when you work with someone one to one, it’s a lot easier and simpler to say, “I think you should try this strategy and here’s why.”

The problem I run into, all the damn time, is the person who wants to speak to a large audience to leverage their time (no problem) and share specific action steps or strategies (problem). For some reason it’s nearly impossible for some people to ask their audience to apply their own discernment or nuance to a situation.

And that is an issue we have to talk about. Continue Reading →

Cheer Lessons

January 26, 2022 Business Building by Kelly Leave a Comment

This weekend I caught up on Season 2 of Cheer from Netflix and had so many thoughts and memories from school.

I was never a cheerleader but in college I joined the debate team and it had a similar sense of competition and camaraderie and intense dedication. Instead of backflips and flying, our time was spent perfecting arguments and flows.

Less risk of breaking your ribs, higher chance of getting into inane arguments everywhere you go.

In addition to my totally unqualified thoughts on the cheer routines, as I watched the series I saw many lessons we can apply as entrepreneurs.

Watching these young men and woman care so much is magical. To paraphrase one participant, “I hope everyone has something they love the way I love cheer.”

In your business it helps to find your people, the ones who care like you do and devote their lives as you have. The ones who stay up late waiting for a video game drop or geek out over new tax law implications. Your business or passion may not be as flashy as flipping in the air or as dramatic as a stumble on stage but when you’re with your people there’s common ground.

I also learned a whole shared language for cheer: hitting zero, full out, hitting it, stumblers and so many more. It’s why documentaries and series are so cool, there’s something new to learn as an outside that makes you feel part of the community.

Insider language can also be frustrating when you’re on the outside wondering what the heck someone is talking about so make a point to bring others (especially newcomers) into the know. Giving context and definitions to common language shows you are a leader and inclusive in your space – gatekeeping is so 1990s.

Watching people do what they love should inspire strangers to learn more and it was clear how much the coaches, choreographers, cheerleaders and family members care about cheer.

That dedication and passion is why it was so hard to digest season 2 episode 5, which covered the legal case against a Season 1 fan favorite, Jerry Harris, who is awaiting trial in jail for charges related to production of child pornography. As I watched the episode themes of reporting, trust, celebrity and accountability all came up.

If your community hasn’t faced a reckoning over inappropriate behavior, it likely will. It can be horrifying and heartbreaking and challenge our faith in each other. So I was grateful to see that Jerry’s friends, teammates, supporters and even his victims, did not allow such horrible actions to ruin their love for cheer.

You too might have a hard time in your field or industry because of the actions of a few. Addressing it all head on and digging out the rot is essential to moving through it. As we’ve previously seen with Penn State athletics and US gymnastics, the alternative is allowing abuse to continue for decades.

There are so many themes I could discuss: teamwork, goals, incentives, practice, dedication, resilience, but there’s one line from the show that has stuck in my head since I heard it.

Cheer Season 2 followed two Texas schools competing head to head at the 2021 Nationals. Each school does their routine twice and the scores are combined.

During the first performance, one school experienced a few major fumbles in their routine. Afterwards in the hotel, the coaches review the scores and noted that they still received very high scores considering the faults.

One coach tells the team, “the judges want you to win.”

While I can’t give too much credence to an unrehearsed line in the heat of competition, I have to think that there’s a big difference between believing the best will happen and things will work itself out versus thinking the game is rigged for me.

I have 3 thoughts on this statement:

Historically, our institutions and programs are “rigged” for certain people to win. This is neither equitable nor likely to change without focused activism. Believing that others want me to win is not just self-centered but assumes personal supremacy not granted by effort.

Second, I’m someone who loves to win but I’d rather win because of my talent than be the recipient of nepotism. Knowing that a judge wants me to win and may judge me less than fairly doesn’t make me work harder, it actually tells me to be lazy, after all, I’m gonna win no matter what.

Third, there’s a big difference between trusting something will work out for good and winning. These students face careers and lives that will be full of losses, learning to grow from those moments is more powerful than another trophy or ring. Seeing the lessons in losing is as important as the pride that comes with winning.

I don’t fault the coach for encouraging his athletes in the middle of a major competition, but I do disagree with his belief that their win is guaranteed.

Trust me, one day you’ll have a box of your trophies and cups and a clock for some unknown reason, and it’ll stir up some good memories at least. What sticks with you after a winning or losing season is the friends you spent time with, the coaching that supported your growth, and the resilience you developed along the way. Everything else is just hardware.

What I Wish I Knew Last January

January 17, 2022 Musings by Kelly Leave a Comment

This morning I was up early and as I sat preparing for my day with a homemade cappuccino and my journal, I thought about what I wish I’d known last January when I was working on my goals. And the 35 Januarys before that.

Well, maybe 24 years of Kelly in January resolution mode since I’m pretty sure my biggest worry when I was 8 was that I would incorrectly write “1992” on my homework instead of “1993.” Oh, to have such baby anxieties again!

So here’s my thoughts to my former selves:

 

Dear Kelly, Continue Reading →

Calendar Systems

December 20, 2021 Systems by Kelly Leave a Comment

When it comes to organizing my time, I cannot manage my commitments without my google calendars. Not only do I add the regular client appointments and holidays but a variety of personal tasks and work I need to complete. This is not designed to be prescriptive but to give you ideas for your own calendaring system.

Here’s a list of specific appointments I add to my calendar and notes on repeats: Continue Reading →

Ideal Client Profiles – and Dating Profiles – are broken

October 28, 2021 Business Building by Kelly Leave a Comment

How many dozens of times have you heard a business coach lecture about your ICP? Your client avatar? Your target client?

I’m willing to bet that so many of those conversations end with a nice list of features for the client of your dreams. But too often we write these with the same ignorance of searching for love on a dating profile. But only if that amazing person has the right color eyes, height, location, within this age range, with that level of education, who does or does not drink and has the same 4 interests as everyone else online: travel, hiking, concerts and hanging with friends.

Are you bored? I sure am.

Every time someone pulls out their Ideal Client Profile with the most meaningless info like age and hair color, I would like to scream.

Because there’s absolutely more relevant information to consider when thinking about a client. Unless you’re literally speaking to an age specific issue like retirement homes, new high school graduates or babies starting solid foods, age is irrelevant. And even within those examples there’s a range to consider.

What if you asked yourself some of these questions about your ICP?

1. What is this person struggling with that interrupts their daily life? What do they zone out thinking about when they’re driving, or trying to fall asleep? What problem is so present in their lives and yet they are so helpless on solving it that they are sitting up on Google at 3am trying to find answers?

 

2. You already know the problems you solve and the solution you provide. But have you considered what is the actual, deep down, reason that someone hires you?

I recently went through this exercise with a client who was pitching themselves to be on a popular podcast. Their topic ideas were… a little boring. I suggested some juicier topic statements that would get the podcast host’s attention. Think through the whole range of audiences, I suggested, the podcast host wants a great conversation with different ideas. They also need something with a great hook to get more listeners. If it’s a bit controversial or different they know it will get more shares, more comments, more subscribers on social media. Each of these metrics makes the podcast more valuable for advertisers, allowing the host to charge more for ad placements. More popular podcasts receive awards, get community recognition and go on to have additional seasons or episodes. Think all the way through to the end of the journey, not just the first step.

3. How far is someone willing to go to get a solution? Location is one of the most arbitrary aspects of online dating. It amazes me that millions of people say, “I want to find my soulmate and live our lives together, but only if he or she is within this radius from my current location.” When it comes to your business location may not be relevant at all.

Ikea understands this model best as they don’t build stores in every mid-sized or larger town. They’re not Wal-Mart. Ikea understands that if their brand is strong enough you will drive 4 hours to get flat packed furniture. You will make it a weekend trip and you will enjoy that new bedroom set with a side of meatballs thankyouverymuch. 

How far you’ll go is also more than a matter of distance. How much time will someone commit? How much will they invest? What will they set aside to make this happen first? If your ICP doesn’t address this then you’re no different than the local plumber drawing a circle 50 miles around town and saying they’ll take all the clients in this area.

4. What is the ultimate impact of not getting a solution or fix? When I did collegiate debate it was a frequent joke that we could make anything lead to global nuclear war and extinction. Bad spending policy? Global nuclear war. Decision would make China angry? Global nuclear war. But in business we tend to do the opposite – what happens if someone doesn’t hire me or buy this widget? Uh, they’ll not make as much money and be sad. Womp womp. Pathetic. Going to the end of the line means asking “and then what?” at least a half dozen times.

For example, a lead chooses not to get their new puppy trained. And then what? The dog they’ve wanted for years and paid a lot of money to adopt from a reputable breeder is a bit hyper. Chews on the furniture. Hates the leash. And then what? You start to resent the dog for being difficult. You spend less time with her and things get worse. And then what? Your new and very expensive rug is totally ruined because the dog can’t even go outside to use the bathroom! And then what? Everyone in the family is fighting over taking care of her. And then what? She snaps at your young nephew and now the extended family don’t want to come over. And then what? You’re frustrated, stuck with a dog that’s unmanageable and expensive and you have to find her a new home and your kids are crying. And then what? You feel like you’ve made a terrible decision, let your family down and your energy is totally consumed with this dog you wanted so much and now can’t control and spending so much time cleaning up accidents that you want to scream.

When it comes to online dating, you can and should ask much more interesting questions than hobbies, favorite film and height. But even more importantly, when you’re building an ideal client profile you need to go beyond simple demographics and into the psychographics of what makes this person tick, what motivates them, inspires change and what will likely happen if they don’t change.

My challenge to you is to read your most recent client avatar and ask yourself if it is detailed enough to really describe the person you want to work with most.

My First CaboPress Experience

October 12, 2021 Personal Development by Kelly Leave a Comment

If you had told me one year ago that I’d be traveling internationally, I would not have believed you.

If you had told me I’d also be speaking in a pool at a conference, I would have laughed.

But indeed both came to pass in September’s CaboPress, an intimate mastermind event in Cabo San Lucas, Mexico, organized by Chris Lema. When I was invited to be a host (more on that in a minute), I was thrilled to meet the amazing people that Chris surrounds himself with in business. Having spoken at events with him over the years, I knew that if iron sharpens iron, this event was the place to be.

After attending, speaking and reflecting on the experience, there are 3 elements that make CaboPress the best business conference in Cabo San Lucas.

1. Location, location, location

Ever spent thousands of dollars and days of your life to sit in a crowded ballroom, elbow to elbow with strangers, struggling to keep up with a dozen slides a minute and wondering when the hell the speaker was going to break for lunch?

I can’t tell you how many events I’ve been to where the city is simply chosen for the fancy stock photos on the sales page. The city doesn’t matter, you’re not going to see it. Little thought is given to the watering and feeding of hundreds – or thousands – of attendees, several events had such tight breaks that I left my lunch table having never received my meal.

Spending months developing great content matters less when your attendees are fighting off yawns, freezing cold sitting on uncomfortable chairs trying to balance a journal and notebook and water bottle and where did my pen go?!

It doesn’t matter how captivating the presentation, your surroundings matter. Not only is the CaboPress resort absolutely gorgeous, with all the amenities you could ever want, it is spacious – as is the design of the event.

2. Intentional Design

Each attendee had a name tag with a number indicating the small group with whom they’d eat lunch. These groups were intentionally arranged to foster conversation, collaboration and to mix people up so alumni met first timers (you do need to have alumni who can point out the best items on every restaurant’s menu).  Lunch was scheduled immediately after the daily sessions which happened, as I mentioned, in the pool.

The pool is not a great space to take notes or type on a laptop, granted, but in every single session I took away exactly what I needed and it stuck with me because it was important. Compare that to the events where I have a notebook full of junk, every speaker’s every bullet point, and have never reread or used that information.

There are just two simultaneous sessions to choose from, one designed for service providers, one geared more toward product developers and both are held in the same pool so if you’re interested in both you can casually swim between them. And with doubled up sessions there are only 4 per day. 9am-noon. That’s it.

All of this is intentionally created for the value to the participants, not the ego of the organizer or a financial goal.

There’s no pitching. No “follow me and join my newsletter list.” No bit.ly link to download slides.

Glorious.

And after lunch, to digest ideas and tacos, is an optional swim in a pool with drinks and good conversation. This is where I had some of the best conversations and met some amazing people.

3. The People

Ever heard the question, “if you could have dinner with 3 people, who would you choose?” I swear that must be running through Chris Lema’s mind as he extends invitations and accepts applications to CaboPress.

While it’s unrealistic to think that everyone at a 50 person event will love each other all the time, this was a room of sharp people with incredible ideas and insights, an amazing ability to implement and innovate and a willingness to generously share what is – and is not – working right now.

Somehow egos fall aside when you’re having your third Sea of Cortez and talking to someone in your swimsuit. Barriers are literally striped away and vulnerability comes faster.

Plus, Chris just doesn’t invite the people who would be pushing their business, trading business cards, angling for a collab. Get the right people in the space and amazing things happen.

As a host, my goal was to share ideas, ask questions in my session and guide a conversation where the contributions of an attendee in the pool was as valuable as my own. Every session brought ideas, insights and ah-ha moments from both the host and the other attendees. I would argue that every event should take advantage of the collective wisdom in a room but when you’ve got 3,000 people with varying levels of experience and, let’s just say, social awareness then it’s not possible.

If it sounds like I believe old events are dying it’s a prediction that’s as obvious as “people hate zoom meetings.” 

The thought of going back to a ballroom and sitting on those stackable chairs with a 40-45 lb “workbook” to be pitched another product, another mastermind group, another affiliate opportunity is unpalatable.

I do understand that this old school type of event is intentionally designed to break down your defenses. If you’re not afforded time to rest, recover, eat and relax and pushed into situations where you feel overwhelmed and lost then you are much more likely to purchase additional pitched products or programs.

CaboPress is different and I’m so grateful for the experience I had and to Chris for curating such an amazing group.

Note: I’m uploading this without all the photos I wanted to include because WordPress is throwing a fit today. Imagine beautiful beaches, tacos, booze… all the good stuff.

How Flinging a Chicken Can Improve Your Systems

April 5, 2021 Systems by Kelly Leave a Comment

There are stories that we’re told and stories we tell which stick in our minds like they’ve been applied with Gorilla Glue and today and want to share one of those stories to illustrate how you can improve your systems.

As it goes, there’s a company which sells the windshield glass used in airplanes. When selling the glass, the company provides detailed instructions on installation, including how to test that the glass is properly installed.

After all, if you’re going to be flying a 747 at 30,000 feet you better have every single piece of the plane installed correctly! 

The test phase includes using a small launcher to propel a dead bird at the plane’s windshield to ensure that it can withstand hitting a bird in flight. But one company had a huge problem, when their windshields were installed and tested, every single piece of glass broke.

Not sure where the problem lies, they contacted the manufacturer, kicking off weeks of back and forth emails, specification checks and material testing. Where is the test being held? What kind of bird are you using? What’s the weather condition during installation? With all this data, the manufacturer couldn’t find the problem either so they requested a video test of the material so they could analyze the film.

The plane conducted and filmed the test and sent in the footage. They got back a 3 word solution to a problem which had plagued them for months:

Defrost the Chickens.

 Continue Reading →

Don’t Cut Down the Tree

March 13, 2021 Personal Development by Kelly Leave a Comment

Like most Midwesterners who have suffered through a long, cold winter, I am looking forward to spring. In my new home I have an indoor greenhouse (aka empty bedroom) where I am attempting to grow the seeds I keep buying online and in stores.

Turns out, seed buying and seed growing are two very different hobbies.

As I tend to my little seeds, watering them, adjusting the lights, making sure the room is warm enough to encourage germination and impatiently waiting for that first little sign of life, I’m reminded of what a coach said to me years ago.

The day you plant the seed is not the day you eat the fruit.  Continue Reading →

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Recent Posts

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  • Money & Metrics
  • The Power of Discernment
  • Cheer Lessons
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