What happens when systems fail?

Once I create a system for my business, it’ll be perfect forever, right?

Uh, I have a process for that so why isn’t it working?

Well… if I had to guess the reason that your systems are no longer working, it’s probably because you couldn’t predict the future, the systems didn’t adapt with your growth or your team is human and therefore fallible.

Recently, I experienced a systems failure at one of my favorite stores and I wanted to share how the response makes all the difference. Watch the video to see what I mean:

Systems are a first step.

Backup systems are great.

But, when both fail, it’s all about your response to make it right.

Do you respond with blaming your client or take responsibility?

It’s harder than you think to accept responsibility and make things right but it will impact your reputation.