The Power of an Operations Playbook

All across the world in millions of cities every day a new employee arrives for the first day at work. Imagine the chaos, in the business world and personally, if all those bosses turned to the new hire and said “well, we don’t really know what you’re going to be doing so just hang around, check in, you’ll get the hang of it. Break room is over there.”

It would be a disaster, both for the business which is paying for help that isn’t productive and for the employee who is now confused, struggling and worried.

And this is what happens every week in online businesses when new contractors arrive, ready to work, only to hear “well, we don’t really know what you’re going to be doing yet…”

What if hiring a new team member wasn’t a cause for stress because you had your very own, up to date, accurate, useful and accessible operations manual ready to hand over?

An operations manual, what I like to call your business playbook, is simply the detailed directions on how you do what you do.

How do you market your business?
When do blog posts go live?
How do you schedule clients?
What office supplies do you need?

And this is just the beginning. At first these questions seem silly, maybe you’ll show a VA how to do some of these things or tell them by Skype or chat. But the beauty of a playbook is that it’s all documented.

Instead of hearing “hey, can I ask you a quick question…” a dozen times a day your playbook answers all those questions. Instead you might get once or twice a week “can I clarify something?” or “I looked in the Playbook but couldn’t find the answer to this question…”

You’re no longer the fount of all knowledge. Do you understand how powerful that is?

No more answering the phone at midnight because your graphic designer is confused about something. No more getting interrupted on vacation to answer basic questions about your package offers. Never having to repeat the same answer or give instructions twice.

Imagine the time you’ll save. In July we’re going to teach you the top 5 elements in your Playbook and give you resources that empower you to create your operations manual, employee handbook, business playbook – whatever you want to call it.

But first, if you haven’t grabbed our free master class on conquering your email do that now here – this is one of those systems that influences so many other parts of your business (clients, leads, media, learning, marketing, reports, team building, hiring, and more), so when you go through the course start creating your own operations manual for your team.