When you hear “bottleneck” it very rarely refers to the neck of a bottle, instead the term has become useful imagery for a narrow point that impedes the flow of anything from traffic to information.
I’m sure you’ve experienced the annoyance of 4 lanes of traffic going down to 2 – usually on a busy weekend when you just want to get out of town! Now imagine that frustration is a daily or hourly occurrence for your team.
You might be the bottleneck in your business without ever realizing it.