There isn’t a business owner I know who doesn’t want more time, income or support.
Here are 5 ways that an Operations Manual will save your ass(ets) every single day.
1. Save time remembering stuff
Have you ever written one of those beautiful emails to a lead or client, maybe to an editor, and then lost it in the annuals of your outbox?
Ever created a beautiful campaign, graphic or video and then can’t find it when you need to reference it most?
Enter the Operations Manual: Instead of spending all your time playing hide and seek with assets in your business, the Operations Manual, which we call a Playbook, is your resource for holding all that genius. So it’s right where you need it, when you need it.
2. Save time teaching others
A great thing about team support is less of your time doing stuff.
A potential downside is more time teaching stuff.
So your Operations Manual is the place not just for reference but teaching materials. Videos showing how a blog post gets published. A checklist for new sponsors. A description of how to fill out an invoice.
All of these things are easily accessible in your Operations Manual so you spend less time teaching and get that free time you wanted when you hired some help.
3. Save money on your team
When it’s easier to train employees, you’ll save money.
When you have templates for copy or sales pages or campaigns, the experts you hire spend far less time and cost less money to do their jobs.
And every single day those systems are in place, your team should be more efficient and thus more effective in their jobs.
4. Save money by reducing refunds
Ever have a refund request because you didn’t deliver something to a client? Ever worry about it?
Systems are not just for how you run your business but how you serve clients. It doesn’t matter what you sell, you need a system. And following those systems because they’re easily accessible in your Operations Manual means happier clients, fewer refunds and more cash in your bank.
5. Save time with support that delivers
Almost every online business owner has experienced a bad VA. And most Virtual Assistants have had bad clients.
Does that mean everyone out there is a bad person? No! It simply means that communication is often the most difficult part of these relationships.
Giving access to your Operations Manual should teach your team member how things are run, what s/he needs to be doing on a regular basis, and how things work. Which means you’ll get real support, which both saves your time, grows your business, and improves quality of life.
Action Step: Set aside 30 minutes this week to work on your latest module from Your Creative Business Playbook.