She’s Got Systems

Find the systems you need to grow your business

Archives for April 2013

Managing a Team: Contracts & Payments

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When it comes to running a business, two things make entrepreneurs sweat more than any other: money and legal issues.

And it’s no wonder, because for the average person, reading the tax law or employment guidelines are not enjoyable activities. In fact, it might even be easier to keep your business small, resist hiring, and not worry about all these details.

Except you know that your business exists to serve lots of people and you don’t want to shy away from things just because they’re hard. So today we’re helping you tackle, head on, what you need to know for team contracts and payments.

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Outsourcing 101: Client Care

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Are you taking amazing care of your clients? If you have any service-based business, then it’s not optional to deliver great value to your clients whether that means answering their questions, assisting with technical aspects, or setting up calls and meetings.

Often as your business grows, the number of clients becomes overwhelming because everyone is requesting your time and attention at once. How do you balance this client who needs a call and that client who expects work and another lead who you don’t even know if you have time to work with yet?

Enter the client care manager.  Continue Reading ￫

Outsourcing 101 – Who Should Manage Your Email?

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Like your calendar, email is one of those work related things that most entrepreneurs assume they just have to deal with and can’t be outsourced. Focusing on the things that directly bring income into your business and being able to clone yourself in even those tasks will enable your business to grow faster.

If you’re like most entrepreneurs you get buried in email every day and when you’re busy it gets even more overwhelming. Open up to the idea of outsourcing even if it doesn’t feel like you have too much email yet. To understand who should manage your email I like to break messages down in 3 categories.  Continue Reading ￫

Managing a Team – The Importance of Reviews

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Entrepreneurs who build a business and bring in a team often fear that they’ll spend more time babysitting than actually enjoying their freedom and doing higher level tasks.

Even with proper systems, if you don’t review your team’s work you’re asking for trouble. With regular review you’ll be able to ensure quality stays high and that the work delivered is still relevant, useful and timely. I can’t describe how wasteful it feels to be paying someone to complete a task which is useless to your business.

And even the best employees need you to review their work, give encouragement, make tweaks and have a chance to ask for feedback. So here are 4 ways to do an online business employee review:  Continue Reading ￫

Outsourcing 101 – Why You Should Outsource Your Calendar

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One of the most luxurious things in owning your own business seems to be having someone who manages your calendar and acts as a gatekeeper. Having an assistant manage your calendar is also one of the most important to business growth. If you’ve never outsourced this task before, you may think ‘why should a VA manage my schedule?’

Outsourcing your calendar and scheduling tasks to a virtual assistant is valuable both in terms of saving your time and bringing more value to your organization. Let’s look into each of these more closely.  Continue Reading ￫

Managing a Team – The Basics

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So far I’ve shared many of my tactics and strategies on hiring so you can stop doing the busy work around your business and focus on service. Once a team is in place, there are a whole other series of challenges I’ll be addressing to support you. The first is “how do I manage my team?”

At the very beginning, know that managing takes time and these tips are just the beginning! But if you get organized, settle on one communication method, view this time as an investment, and then actively manage your people and projects, you’ll succeed where many entrepreneurs give up. Continue Reading ￫

You Can’t Prepare for Everything

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The opposite side of the spectrum from “I don’t need no systems” is the idea that you need systems for every single possible circumstance that could come up in your business. Which, I’m sorry, is impossible.

It’s impossible because the advertising, audiences, marketing, sales, even the world is changing too fast. Pinterest and Instagram didn’t exist 3 years ago, Twitter was brand new 7 years ago, and Facebook was still college students only back in 2003.

To quote my favorite TED talk of all time and the amazing Sir Ken Robinson, “how can we possibly educate children for the 21st century when we can’t anticipate what the economy will look like at the end of next week?”

The world is changing too rapidly to be prepared for the elusive “everything” and entrepreneurs know better than most that you have to be adaptable.  Continue Reading ￫

Why Should I Trust You?

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On a day when everyone is on the lookout for pranks, it’s the more frequent practice of businesses fooling the customer that may be influencing your own leads when they interact with your company. No one likes to be fooled, especially when it comes to investing time and money in a solution.

So why should a client trust you? How is trust even measured?

When it comes to building a business the “know, like and trust factor” is something oft repeated but rarely explained. How do you build trust when you’re just starting out? In this post we’ll focus on consistency which is a big part of trust, especially when you’re new to a field or niche.

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